Sonicora – Return & Refund Policy

Last Updated: October 26, 2026

At Sonicora, your satisfaction matters to us. We are committed to providing a reliable shopping experience and helping you resolve any issues with your order. Please review our Return & Refund Policy below before making a purchase.

1. Return Eligibility

Items may be eligible for return in accordance with this policy and applicable consumer protection laws.

To qualify for a change-of-mind return, items must generally be:

• In their original condition, unused and undamaged.
• Returned with all original accessories, packaging, and included components.
• Accompanied by proof of purchase or order confirmation.

Items that have been used, damaged, or handled beyond what is reasonably necessary to inspect them may be subject to a reduced refund where permitted by law.

Certain products may be subject to additional return conditions for hygiene, safety, or other legitimate reasons. Any applicable restrictions will be disclosed where required by law.

2. How to Request a Return

Please contact our customer support team at hadhash47@gmail.com before sending any item back.

To help us process your request efficiently, please include:

• Your order number.
• The product you wish to return.
• The reason for your return.
• Clear photographs or videos, if the item is defective, damaged, or incorrect.

Our team will review your request and provide instructions on the next steps, including the appropriate return address and shipping requirements.

Please do not send products to a return address without receiving confirmation from our support team.

3. Return Shipping Costs

For change-of-mind returns, the customer is generally responsible for return shipping costs unless Sonicora states otherwise or applicable law requires otherwise.

If an item arrives defective, damaged, incorrect, or otherwise fails to conform to applicable requirements, please contact us. We will work with you to determine an appropriate resolution in accordance with applicable law.

Original shipping fees and other charges will be handled in accordance with the applicable terms and consumer protection requirements.

4. Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If you receive a damaged or defective product, or an item that differs from what you ordered, contact us as soon as reasonably possible at hadhash47@gmail.com.

Please provide your order number and photographs or videos showing the issue, where possible.

We will review the information and work with you to arrange an appropriate solution, which may include a replacement, repair, refund, or another remedy as required by applicable law.

You will not be required to waive any legal rights in order to receive assistance with a qualifying product issue.

5. Non-Returnable Items

Certain items may be excluded from change-of-mind returns where permitted by applicable law and where the relevant restrictions have been properly disclosed before purchase.

Any applicable product-specific restrictions will be communicated on the relevant product page or through our return instructions.

Nothing in this section excludes remedies required by law for defective, damaged, misrepresented, or non-conforming products.

If you are unsure whether your product qualifies for a return, please contact our support team before sending it back.

6. Exchanges and Replacements

If you would like to exchange a product or receive a replacement, please contact hadhash47@gmail.com before returning your item.

Exchanges and replacements are subject to product availability, the circumstances of the request, and applicable consumer protection laws.

Where an exchange is unavailable or inappropriate, we will explain the available options.

7. Refund Processing

Once your returned item has been received, where a physical return is required, we will review its condition and notify you of the outcome.

If your refund is approved, it will generally be issued to your original payment method unless otherwise agreed or required by law.

Please allow additional time for your bank, card issuer, or payment provider to process and post the refund.

If your refund has not appeared within a reasonable period after approval, contact us at hadhash47@gmail.com so we can help you investigate.

Any legally required refunds or remedies will be handled within the applicable statutory time limits.

8. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible at hadhash47@gmail.com and include your order number.

Cancellation may depend on whether the order has already been processed, dispatched, or delivered, as well as your rights under applicable law.

If an order cannot be cancelled before dispatch, our support team will explain the available return options. Nothing in this section limits any statutory cancellation or withdrawal rights that may apply.

9. Consumer Protection Rights

This policy is intended to explain Sonicora's return and refund procedures. It does not exclude, restrict, or replace any rights or remedies available to you under applicable consumer protection laws.

Your legal rights may include remedies for defective products, products that are not as described, delivery failures, or other circumstances covered by applicable law.

Where this policy conflicts with mandatory legal requirements, the applicable legal requirements will prevail.

10. Contact Us

For questions about returns, refunds, exchanges, cancellations, damaged products, or order-related concerns, please contact:

Store: Sonicora
Email: hadhash47@gmail.com

Please include your order number in your message so we can assist you as efficiently as possible.

Thank you for choosing Sonicora. We appreciate your trust and the opportunity to provide you with a better shopping experience.