Sonicora Privacy Policy

Last Updated: October 26, 2026

1. Introduction

Sonicora (“we,” “us,” or “our”) operates this online store and website, including all related content, features, products, tools, and services (collectively, the “Services”).

Our store is powered by Shopify, which provides the technology that enables us to offer our products and services to customers worldwide.

This Privacy Policy explains how we collect, use, store, disclose, and otherwise process your personal information when you visit our website, browse our products, make a purchase, create an account, contact our customer support team, or otherwise interact with our Services.

We are committed to handling personal information responsibly and transparently, in accordance with applicable privacy and data protection laws.

By accessing or using our Services, you acknowledge that you have had the opportunity to review this Privacy Policy. Where applicable law requires consent for a particular processing activity, we will obtain that consent as required.

If this Privacy Policy conflicts with our Terms of Service regarding the collection, use, or disclosure of personal information, this Privacy Policy will govern those matters.

2. Personal Information We Collect

The personal information we collect depends on how you interact with our Services, the features you use, and applicable legal requirements.

Information You Provide Directly

When you place an order, contact us, create an account, or interact with our website, we may collect:

• Contact information: Your name, email address, telephone number, billing address, and shipping address.
• Order information: Products purchased, order history, returns, exchanges, cancellations, and delivery preferences.
• Payment information: Payment method, transaction details, payment status, and confirmation information. Payment card details may be collected and processed by Shopify and our payment providers.
• Account information: Username, password, preferences, settings, and other information associated with an account, if account registration is available.
• Customer communications: Messages, inquiries, feedback, and information you voluntarily provide when contacting our support team.

Please do not send complete payment card details or other highly sensitive information through ordinary email.

Information Collected Automatically

When you visit or interact with our website, we and certain service providers may automatically collect:

• Device type, browser type, operating system, and language preferences.
• IP address and certain online identifiers.
• Pages visited, products viewed, searches performed, and items added to your cart.
• Referring websites, browsing activity, and interactions with our Services.
• Dates, times, and technical information associated with your visit.

We may use cookies, pixels, and similar technologies to support website functionality, remember preferences, measure performance, and provide advertising services, subject to applicable law and your privacy choices.

Information From Third Parties

We may receive information from third parties that support our business, including Shopify, payment processors, shipping providers, analytics services, advertising partners, and other service providers.

We may use this information to process orders, verify transactions, coordinate deliveries, improve our Services, and prevent fraudulent activity.

3. How We Use Personal Information

We use personal information for legitimate business purposes and as otherwise permitted or required by law.

Order Processing and Customer Service

We may use your information to:

• Process payments and confirm purchases.
• Fulfill orders and coordinate shipping and delivery.
• Send order confirmations, shipping updates, and other transactional notifications.
• Respond to questions and provide customer support.
• Manage returns, exchanges, refunds, and cancellations.
• Maintain customer accounts and remember relevant preferences.

Website Improvement and Personalization

We may use information about how customers interact with our website to improve navigation, understand product interest, evaluate website performance, troubleshoot technical issues, and personalize shopping experiences where permitted.

Marketing and Advertising

Where permitted by law and subject to applicable consent and opt-out requirements, we may use personal information to:

• Send promotional emails or text messages.
• Announce new products, offers, and store updates.
• Measure advertising performance.
• Show relevant advertisements on our website or third-party platforms.
• Understand the effectiveness of marketing campaigns.

You may unsubscribe from promotional emails using the unsubscribe link provided in the message. For marketing text messages, where offered, you may follow the opt-out instructions included in the message.

Opting out of marketing does not prevent us from sending essential transactional communications, such as order confirmations and important service notifications.

Security and Fraud Prevention

We may process information to verify transactions, protect accounts, detect suspicious activity, prevent fraud, investigate security incidents, and safeguard our customers and Services.

Legal and Regulatory Compliance

We may use or disclose information when reasonably necessary to comply with applicable laws, respond to lawful requests, establish or defend legal claims, enforce our policies, or protect our rights and the rights of others.

4. Cookies and Similar Technologies

Sonicora and certain third-party providers may use cookies, pixels, tags, and similar technologies.

These technologies may be used to:

• Keep the shopping cart and checkout functioning.
• Remember preferences and settings.
• Understand how visitors use our website.
• Measure traffic and advertising effectiveness.
• Support personalized advertising where permitted.
• Detect fraud and maintain website security.

Some cookies are necessary for the operation of our Services, while others may be optional.

Where required by applicable law, we will request consent before using non-essential cookies or similar technologies. You may manage available choices through our cookie consent banner or privacy settings, where provided.

Disabling certain cookies may affect website functionality or your shopping experience.

5. How We Share Personal Information

We do not disclose personal information indiscriminately. However, we may share information with the following categories of recipients when necessary for the purposes described in this policy.

Shopify and Service Providers

We share relevant information with Shopify and service providers that help us operate our store, including:

• Payment processing providers.
• Order fulfillment and shipping providers.
• Technology hosting and IT support providers.
• Customer service platforms.
• Analytics and website performance providers.
• Security and fraud prevention services.

These parties may process information on our behalf or, depending on their role, for their own purposes under their applicable privacy policies.

Advertising and Marketing Partners

Where permitted by law, we may share certain online identifiers, browsing activity, or other information with advertising and marketing partners to measure campaigns, understand customer interactions, or provide targeted advertising.

Depending on your location and applicable law, you may have the right to opt out of certain disclosures or processing activities associated with targeted advertising, sale, or sharing of personal information.

Shipping and Fulfillment Partners

To deliver your order, we may share necessary information, such as your name, shipping address, contact details, and order information, with suppliers, fulfillment partners, and shipping carriers.

Where products are shipped directly by a third-party supplier, the supplier may receive the information reasonably necessary to fulfill your order.

Legal and Business Transactions

We may disclose personal information when required by law, in response to valid legal processes, to protect our rights, or in connection with a merger, acquisition, restructuring, bankruptcy, or other business transaction.

With Your Direction or Consent

We may disclose information when you request or authorize us to do so, or when disclosure is otherwise permitted by applicable law.

6. Shopify's Role in Our Services

Our online store is hosted on Shopify. Shopify processes personal information associated with your use of our store to provide, maintain, secure, and improve its platform and related services.

Information submitted through our store may be processed by Shopify and its service providers in countries other than your country of residence.

We may also use Shopify features that help us understand store activity, improve our business, and support marketing or other store functions. Depending on the feature and applicable law, Shopify may independently determine certain purposes and methods of processing.

For more information about Shopify's privacy practices and available privacy rights, please visit:

Shopify Consumer Privacy Policy:
https://www.shopify.com/legal/privacy

Shopify Privacy Portal:
https://privacy.shopify.com/en

Your rights concerning information processed by Shopify may be exercised through Shopify or through the appropriate channels described in this policy, depending on the nature of your request.

7. Third-Party Websites and Services

Our website may contain links to third-party websites, payment services, social media platforms, or other online services.

These third parties operate independently and may have their own privacy policies, security practices, and terms of service.

Sonicora is not responsible for the privacy practices of websites or services that we do not control. We encourage you to review the relevant policies before providing personal information to third parties.

A link to a third-party website does not necessarily constitute an endorsement of that website or its services.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, subject to applicable legal requirements.

Retention periods may depend on:

• Whether information is needed to fulfill an order or provide customer support.
• Whether information is required for accounting, tax, or other legal obligations.
• Whether information is necessary to resolve disputes or enforce agreements.
• Security, fraud prevention, and legitimate business requirements.
• Applicable deletion rights and other legal restrictions.

When personal information is no longer required, we will take appropriate steps to delete it, anonymize it, or otherwise handle it in accordance with applicable law.

Some information may remain in backups or records for a limited period where permitted or required by law.

9. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.

Payment processing and other sensitive functions may be handled by specialized third-party providers.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure. We therefore cannot promise absolute security.

You should avoid sending sensitive information through unsecured communication channels and should protect any account credentials you use.

10. Children's Privacy

Our Services are not intended for children who are not legally permitted to use them under applicable law.

We do not knowingly collect personal information from children where doing so would violate applicable law.

If you are a parent or legal guardian and believe that a child has provided us with personal information in circumstances where collection was not permitted, please contact us using the details below.

We will review the request and take appropriate action in accordance with applicable legal requirements.

Where required by applicable law, we will also honor relevant restrictions concerning the sale or sharing of children's personal information.

11. Your Privacy Rights and Choices

Depending on your location and applicable law, you may have certain rights regarding your personal information.

These rights may include:

• Access: Request information about the personal information we maintain about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of personal information, subject to applicable exceptions.
• Portability: Request a copy of certain personal information in a portable format.
• Objection or restriction: Object to or request restrictions on certain processing activities where such rights apply.
• Withdrawal of consent: Withdraw consent where processing is based on consent.
• Marketing opt-out: Unsubscribe from promotional communications.
• Targeted advertising opt-out: Opt out of certain targeted advertising or related disclosures where required or provided by law.

These rights are subject to applicable legal conditions, exceptions, and verification requirements.

How to Exercise Your Rights

To submit a privacy request, contact us at:

hadhash47@gmail.com

Please describe your request and provide sufficient information for us to verify your identity where legally permitted or required.

We will review and respond to valid requests within the time limits established by applicable law.

We will not unlawfully discriminate against you for exercising your privacy rights.

Where permitted by law, you may authorize another person to submit a request on your behalf. We may require evidence of that authorization and may need to verify your identity directly.

Global Privacy Control

Where required by applicable law and supported by our website configuration, we will recognize valid Global Privacy Control signals as requests to opt out of certain sale, sharing, or targeted advertising activities.

For more information about Global Privacy Control, visit:

https://globalprivacycontrol.org/

The treatment of browser-based privacy signals depends on applicable law, technical availability, and the configuration of our Services.

12. Additional Information for European and UK Customers

If you reside in the European Economic Area (EEA) or the United Kingdom, additional privacy rights may apply under relevant data protection laws.

Subject to applicable conditions and exceptions, these rights may include:

• Requesting access to your personal information.
• Requesting correction or deletion.
• Requesting restriction of processing.
• Objecting to certain processing activities, including certain direct marketing.
• Receiving certain information in a portable format.
• Withdrawing consent where processing relies on consent.
• Lodging a complaint with a competent data protection supervisory authority.

Where required, we will identify the applicable legal basis for processing and provide additional information concerning that processing.

You may contact us using the details below to exercise your rights.

13. International Data Transfers

Because our store uses Shopify and may rely on international service providers and fulfillment partners, personal information may be transferred to, stored in, or processed in countries outside your country of residence.

Those countries may have data protection laws that differ from the laws in your jurisdiction.

Where required by applicable law, we will use appropriate safeguards for international transfers, such as recognized adequacy mechanisms, Standard Contractual Clauses, or other legally approved transfer mechanisms.

Additional information about relevant safeguards may be requested using the contact details below, subject to applicable law.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, website functionality, service providers, legal obligations, or regulatory requirements.

When changes are made, we will publish the revised policy on this page and update the “Last Updated” date.

Where required by law, we will provide additional notice or obtain consent before implementing relevant changes.

We encourage you to review this page periodically to stay informed about how we handle personal information.

15. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or how to exercise your privacy rights, please contact us:

Business: Sonicora
Email: hadhash47@gmail.com
Website: Your Sonicora online store

For the purposes of applicable data protection laws, Sonicora will act as the controller of personal information where it determines the purposes and means of processing. Shopify and other service providers may act in different capacities depending on the processing activity.

We are committed to handling privacy inquiries professionally and addressing legitimate requests in accordance with applicable law.

Thank you for choosing Sonicora.