FAQs
Welcome to Sonicora! We've answered some common questions to help you shop with confidence. If you need further assistance, our customer support team will be happy to help.
1. Products & Compatibility
Q: What products does Sonicora offer?
Sonicora offers wireless audio essentials, including Bluetooth earbuds and other audio accessories designed for everyday listening, calls, travel, work, and entertainment.
Q: Are your earbuds compatible with iPhone and Android devices?
Most of our Bluetooth earbuds are compatible with Bluetooth-enabled iOS and Android devices. Please check the individual product description for specific compatibility requirements.
Q: Do your earbuds support noise cancellation?
Selected models feature active noise cancellation (ANC), which helps reduce surrounding noise. Available features and noise-reduction performance vary by product.
Q: Can I use the earbuds to make phone calls?
Yes, models equipped with a built-in microphone can be used for hands-free calls. Call quality may vary depending on your device, surroundings, and connection.
Q: Are your earbuds waterproof?
Water-resistance ratings vary by model. Please check the specifications on the relevant product page before exposing your earbuds to sweat or water. Water-resistant earbuds should not be submerged unless the product explicitly supports it.
2. Battery & Charging
Q: How long do the earbuds last on a single charge?
Battery life depends on the model, volume level, noise-cancellation settings, and usage. Please refer to the individual product page for estimated playback time.
Q: How do I charge my earbuds?
Place the earbuds in their charging case and connect the case to a compatible power source using the supplied charging cable. Follow the product manual for model-specific instructions.
Q: How long does charging take?
Charging time varies by model and power source. Check the product specifications or user manual for the estimated charging time.
Q: Why are my earbuds not charging?
Make sure the charging case has sufficient power, the earbuds are positioned correctly, and the charging contacts are clean. Check that the cable and power source work properly. If the issue continues, contact our support team.
3. Orders & Shipping
Q: How can I place an order?
Browse our collection, select your preferred product, choose any available options, and add it to your cart. Follow the checkout instructions to complete your order.
Q: Will I receive an order confirmation?
An order confirmation is generally sent to the email address provided during checkout. Please check your inbox and spam folder after placing your order.
Q: How long does shipping take?
Delivery times depend on your location, shipping method, and product availability. Please refer to the shipping information provided at checkout or on our Shipping Policy page.
Q: Can I track my order?
If tracking is available for your shipment, tracking information will be shared once your order has been dispatched. Use the provided tracking details to check its progress.
Q: Can I change or cancel my order after placing it?
Please contact us as soon as possible if you need to change or cancel an order. Changes may not be possible once the order has been processed or dispatched.
4. Returns & Refunds
Q: Can I return a product?
Returns are subject to our Returns and Refunds Policy. Please review the policy before making a purchase to understand eligibility requirements and the return process.
Q: What should I do if I receive a damaged or faulty product?
Contact our customer support team with your order details and clear photos or a video showing the issue. We will review your request and explain the available next steps under our store policies.
Q: How long do refunds take?
Once a return or refund has been approved, processing times may vary depending on the payment method and financial institution.
5. Troubleshooting
Q: Why won't my earbuds connect to my phone?
Turn Bluetooth off and back on, place the earbuds in pairing mode, and try connecting again. If they were previously paired, remove the old Bluetooth connection from your device and pair them again. Consult the user manual for model-specific reset instructions.
Q: Why is sound coming from only one earbud?
Place both earbuds in the charging case, ensure they are charging, and then reconnect them. If the issue continues, follow the reset instructions in the product manual.
Q: Why is the sound cutting out?
Keep your connected device within the recommended Bluetooth range and reduce interference from nearby wireless devices. If the problem persists, reconnect the earbuds or test them with another compatible device.
Q: Why is there a delay when watching videos or playing games?
Wireless audio may have some latency depending on the earbuds, Bluetooth codec, phone, and application. Some models offer low-latency features, but performance varies by device and usage.
6. Customer Support
Q: How can I contact Sonicora?
You can contact us through the contact details or contact form available on our website. Please include your order number and a clear description of your question so we can assist you more efficiently.
Q: What information should I provide when requesting support?
Please include your order number, the product name, a description of the issue, and any relevant photos or videos. This helps us understand your concern and guide you toward a solution.
Thank you for choosing Sonicora. We're committed to making your shopping experience as smooth and convenient as possible.